Refunds & Reimbursements

1. REFUND ELIGIBILITY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened and with the safety seal intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

2. SALE ITEMS & RARE RELEASES

Please note that only regular priced items may be refunded. Sale items and Limited Edition/Rare Releases (Clearly marked as such on the product page) cannot be refunded unless they are damaged or incorrect.

3. PROCESSING YOUR REFUND

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

4. LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Support@bottlemates.com.au.

5. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only replace items if they are defective or damaged.

Contact: For more details, reach out to our Highton Customer Care team at +61 411 362 623